You have enough to worry about without confusing cookie policies. We use them to make sure you get the caregiver support and resources that actually help.
Effective Date: June 30, 2025
Last Updated: June 30, 2025
We respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on our website and any of its related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you ("User", "you" or "your") and Jenntle Coaching, LLC (doing business as "Jenn Fredericks | Prosilience Coach", "we", "us" or "our"). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use our website and Services.
By accessing and using our website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Information We Collect
How We Use Your Information
Legal Basis for Processing
Information Sharing and Disclosure
Data Controller and Processor Roles
International Data Transfers
Your Rights and Choices
Data Security
Data Retention
Cookies and Tracking Technologies
Email Marketing and MailerLite Integration
Third-Party Services
Children's Privacy
Data Breach Notification
Changes to This Policy
Contact Information
Contact Information: Name, email address, phone number, and mailing address
Program Information: Coaching program applications, intake forms, and assessment responses
Payment Information: Billing details (processed securely through third-party processors)
Communication Records: Messages you send us, survey responses, and feedback
Account Information: Login credentials and account preferences
Health-Related Information: Caregiving situation details, stress levels, and wellness goals (only what you choose to share)
Website Usage Data: Pages visited, time spent, click patterns, and referral sources
Device Information: Browser type, operating system, IP address, and device identifiers
Email Engagement: Email opens, clicks, and interaction patterns (via MailerLite)
Location Data: General geographic location based on IP address
Cookies and Tracking: As detailed in our Cookie Policy
As a caregiver coaching service, we understand you may share sensitive information about health conditions, family situations, and emotional states. We treat all such information with extra care and never use it for marketing to third parties.
We may use your information for the following purposes:
Provide coaching services and program delivery
Process payments and manage program enrollment
Send program materials, resources, and updates
Provide customer support and respond to inquiries
Send newsletters and educational content via MailerLite
Notify you of new programs, workshops, or speaking events
Share relevant caregiving resources and tools
Follow up on coaching sessions and program progress
Improve our website and services
Analyze usage patterns to better serve caregivers
Ensure website security and prevent fraud
Comply with legal obligations
Send promotional emails about relevant programs
Share success stories (with permission and anonymization)
Invite you to participate in testimonials or case studies
Processing your Personal Information depends on how you interact with our services, where you are located, and if one of the following applies:
(a) Consent: You have given your consent for one or more specific purposes, such as subscribing to our newsletter or participating in coaching programs.
(b) Contract Performance: Processing is necessary for the performance of our coaching agreement with you and/or for any pre-contractual obligations.
(c) Legal Compliance: Processing is necessary for compliance with a legal obligation to which we are subject.
(d) Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by us or by a third party, such as improving our services or preventing fraud.
(e) Vital Interests: Processing is necessary to protect the vital interests of you or another natural person.
We will be happy to clarify the specific legal basis that applies to any particular processing, and whether the provision of Personal Information is a statutory or contractual requirement.
We do not sell, trade, or rent your personal information. We may share information with:
We work with trusted service providers who assist in delivering our services:
MailerLite: Email marketing platform for newsletters and program communications
Payment Processors: Secure processing of coaching program payments (such as Stripe)
Website Hosting: Secure hosting of our website and member content
Analytics Services: Google Analytics for website improvement (anonymized data)
Customer Support Tools: Platforms that help us respond to your questions
We may disclose information when required by law, such as:
Compliance with subpoenas or legal processes
Protection of our rights or property
Investigation of suspected fraud or illegal activity
Response to government requests
Protection of user safety
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with advance notice to you.
We may share information for purposes not listed here with your explicit consent.
We act as a data controller when we determine the purposes and means of processing your Personal Information, such as:
Newsletter subscriptions and email marketing
Website analytics and improvement
Customer service and support
Program delivery and coaching services
We act as a data processor when you submit Personal Information through our services that we process only according to your instructions, such as:
Form submissions on our website
Survey responses and feedback
Custom coaching program content you provide
When you interact with third-party services we use (like MailerLite or payment processors), those companies may act as separate data controllers under their own privacy policies.
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers:
Service Provider Agreements: All international service providers must provide adequate data protection
Standard Contractual Clauses: We use EU-approved contractual clauses for data transfers
Adequacy Decisions: We prioritize transfers to countries with adequate data protection laws
You have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Data Portability: Receive your data in a structured, machine-readable format
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information (with certain exceptions)
Right to Restrict Processing: Limit how we process your information
Right to Object: Object to processing based on legitimate interests
Withdrawal of Consent: Withdraw consent for specific processing activities
Unsubscribe: Unsubscribe from marketing emails at any time
Preference Center: Update your email preferences through our MailerLite preference center
Marketing Opt-Out: Opt out of all marketing communications
Contact us at jenn@prosiliencecoach.com or use the preference center link in any email. We will respond to requests within 30 days (or as required by applicable law).
We implement appropriate security measures to protect your information:
Encryption: Secure data transmission using SSL/TLS encryption
Access Controls: Limited access to personal information on a need-to-know basis
Regular Updates: Security software and system updates
Monitoring: Continuous monitoring for unauthorized access attempts
Staff Training: Regular privacy and security training for team members
Vendor Management: Security requirements for all service providers
Incident Response: Procedures for responding to security incidents
Secure Storage: Personal information stored in secure, controlled environments
Device Security: Encryption and password protection for all devices
While we implement strong security measures, no data transmission over the Internet can be guaranteed 100% secure. You acknowledge that there are security and privacy limitations beyond our control.
We retain your information as long as necessary to:
Active Services: While you're enrolled in coaching programs or subscribed to our newsletter
Support: For a reasonable period after service completion to provide ongoing support
Legal Obligations: As required by applicable laws and regulations
Dispute Resolution: Until any disputes or legal claims are resolved
Email Marketing Data: Until you unsubscribe, plus 3 years for compliance
Coaching Program Data: 7 years after program completion
Website Analytics: 26 months (Google Analytics default)
Payment Records: 7 years for tax and accounting purposes
Once retention periods expire, Personal Information is securely deleted. Aggregated, anonymized data may be retained indefinitely for statistical purposes.
Our website uses cookies and similar technologies.
Our email marketing platform, MailerLite, may set cookies to:
Track email campaign effectiveness
Personalize content based on your interests
Improve our understanding of what resources help caregivers most
We use MailerLite as our email marketing platform to provide:
Educational Newsletters: Weekly insights and caregiving resources
Program Updates: Information about coaching programs and workshops
Community Connection: Stories and support from other caregivers
Speaking Announcements: Invitations to events and presentations
When you subscribe to our emails:
Your information is stored on MailerLite's secure servers
We track email opens and clicks to improve content
You can update preferences through our preference center
MailerLite processes data according to their privacy policy and our instructions
Easy Unsubscribe: One-click unsubscribe in every email
Preference Control: Choose what types of emails you receive
Frequency Options: Select how often you hear from us
Data Export: Request a copy of your email data
Our email marketing complies with CAN-SPAM, GDPR, and other applicable laws:
Clear sender identification in all emails
Honest subject lines
Physical address included
Prompt processing of unsubscribe requests
We work with several third-party services to provide our coaching and website services:
MailerLite: Email delivery, automation, and subscriber management
Privacy Policy: Available at mailerlite.com/privacy-policy
Google Analytics: Website traffic analysis (anonymized data)
Website Hosting: Secure hosting of our website content
Stripe (if applicable): Secure payment processing for coaching programs
Privacy Policy: Available at stripe.com/privacy
Email Services: Secure email communication
Video Conferencing: Platforms for coaching sessions (with your consent)
Each third-party service has its own privacy policy. We encourage you to review these policies to understand how your information is handled by these services.
Our services are designed for adults and are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not submit any personal information through our website or services.
If we become aware that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.
In the event of a data breach that affects your personal information:
Immediate Action: We will take steps to contain and assess the breach
Investigation: Determine the cause and scope of the incident
Notification: Inform affected individuals and authorities as required by law
Remediation: Implement measures to prevent future incidents
If we determine there is a reasonable risk of harm from a breach affecting your information, we will notify you:
Email Notification: Within 72 hours of discovering the breach
Website Notice: Posted prominently on our website
Details Provided: What happened, what information was involved, and steps we're taking
We will report breaches to relevant data protection authorities as required by applicable laws, including GDPR and state privacy laws.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Email Notification: We will send notice of significant changes to your registered email address
Website Notice: Updated policies will be posted on our website with the effective date
Continued Use: Your continued use of our services after changes become effective constitutes acceptance
For material changes that significantly impact your privacy rights, we will:
Provide at least 30 days advance notice
Clearly explain what is changing and why
Give you options to adjust your preferences or discontinue services
We will not use your Personal Information in a manner materially different from what was stated when your information was collected without your explicit consent.
For questions about this Privacy Policy, to exercise your privacy rights, or to submit complaints:
Email: jenn@prosiliencecoach.com
Subject Line: "Privacy Policy Inquiry"
Privacy Requests: Within 30 days (or as required by applicable law)
General Inquiries: Within 5 business days
Urgent Security Matters: Within 24 hours
If you believe your privacy concerns have not been adequately addressed, you may contact the appropriate data protection authority in your region:
EU Residents: Your local Data Protection Authority
California Residents: California Attorney General's Office
Other US Residents: Your state's consumer protection agency
You have additional rights under the California Consumer Privacy Act:
Right to Know: Categories and specific pieces of personal information collected
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
Non-Discrimination: We will not discriminate against you for exercising your rights
You have additional rights under the General Data Protection Regulation:
Data Protection Officer Contact: [If applicable]
Supervisory Authority: Contact your local DPA for complaints
Legal Basis: We process data based on consent, contract, legal obligation, or legitimate interests
Last Updated: June 30, 2025
This Privacy Policy has been created specifically for Jenntle Coaching, LLC (d/b/a Jenn Fredericks | Prosilience Coach) to ensure comprehensive protection while remaining accessible to our caregiver community. If you have questions about how this policy applies to your specific situation, please don't hesitate to reach out.